Participating at an auction is always a marvellous experience. We would kindly like to guide you through the processes and regulations of the auction house, this way you know what to expect.
How to participate?
Anybody is welcome to participate at our auctions. We kindly ask you to register in advance. After filling out and sending the registration form you will receive an e-mail with an activation code. With this code you can activate your account on our website. As of then you can log on and place your biddings from anywhere and at any time.
You can choose from different options to participate at our auction the way that suits your personal preference.
What to do if an auction is scheduled at a moment that you already have other obligations? We offer you the opportunity to place an absentee bid in the prebid auction or through online bidding.
For online bidding we offer two different options: through an automatic bid or a regular bid. With an automatic bid you determine the maximum amount you wish to bid. This will be registered in our computerized system, which will automatically carry out the bidding process for you until your maximum has been reached. Thus you will remain the highest bidder without the need to follow the auction. A regular bid is non-recurring. You will receive an automatic outbid notification in case someone else has outbid your offer.
We automatically generate a list of all your bids to provide you with a clear overview of your preferred lots. You can add any favourites to the list even without the need to place a bid.
In-person in the auction room or bid live online.
In-person in the auction room: attend the auction process live! We are looking forward welcoming you at the auction house ‘Veilinghuis de Ruiter’ in Klaaswaal. Our auctions are free and open to the public with no obligation for attendees to bid. When you are finished bidding on the lots of your interest, you can return to the front desk, examine your invoice and make arrangements for payment and pickup.
Bid live online: bidding online guarantees a comfortable and efficient process and our customers are not bound to any specific location. Bidding online offers you almost unlimited opportunities. For bidding live online we welcome you to log-in on our website and place your bid immediately. More information to bid live online or place an absentee bid are defined further on.
How to place absentee bids or telephone bids?
- Telephone bids: On the day of the auction, an experienced staff member will call you approximately five lots before your item is scheduled to be sold. They will communicate to you the bidding activity in the room and will relay your bids to the auctioneer at your discretion. Afterwards you can make arrangements for payment and pickup.
- Absentee bids: you may send us a bid form through post or by e-mail. It is required that we have received the form not later than up to 24 hours in advance of an auction. By submitting this form you agree to our conditions of sale and will be registered for the sale. Afterwards we will inform you the results and you can make arrangements for payment and pickup.
Are you interested in a lot without any bid and you wish to purchase that piece? Please don’t hesitate to contact us. Up to two weeks after the auction we provide the opportunity to purchase any of the unsold lots. We will charge the minimum price and a buyers’ premium.
3. Buyers’ premium
If you are a successful bidder you will receive an invoice. The following costs are mentioned on your invoice: the hammer price (your highest bid) and buyers’ premium of 22.5% per lot.
‘Veilinghuis de Ruiter’ accepts the following methods of payment: cash, pin payment or wire transfer.